CustomerReviews

We recently took a 30-day trip to Chile with Latin Discoveries, along with our 15-month-old toddler. We flew domestically five times, starting from Santiago and visiting Valparaiso, San Pedro de Atacama, Punta Arenas, and Puerto Montt. Despite the challenges of travelling with a young child, we wanted to explore as much as possible, including day hikes in Patagonia and immersing ourselves in the local culture. We were impressed with Gabriela, our travel agent at Latin Discoveries, who did a fantastic job organizing our complex itinerary and tailoring it to our interests. She took care of every tiny detail, which allowed us to relax and fully enjoy our trip. Our driver, Ariel, was also wonderful and gave us a warm welcome every time he picked us up in Santiago. The accommodations provided by Latin Discoveries were top-notch, and the food was absolutely delicious. I would highly recommend Latin Discoveries to anyone considering a trip to Chile. They truly went above and beyond to make our trip an unforgettable experience.

A wonderful experience in Patagonia and Atacama Desert, made possible by the experience and professionalism of Gabriela. We highly recommend using Latin Discoveries.

Overall working with Thomas went OK. His English skills were excellent in communication however, in planning our trip to Argentina, I was expecting more. The biggest glaring error was in the scheduling our time between Buenos Aries and Iguazú Falls. There was a full day in the original schedule that was wasted until I went over the schedule with him. Booking me on a 530pm flight with nothing to do all day in Buenos Aires when I should’ve been able to spend it all day in the Falls was a mistake. When I pointed it out to Thomas, I told him I wanted to get a Iguazú Falls as soon as possible and I went to the Internet and found out that he had booked me on 530 pm Argentina airline. I found out that they had a flight leaving at noon, I was stuck with a $260 change fee to get there earlier. I should not have had to pay this fee. This is ridiculous. This should’ve been thought out by professionals that I hired to come up with my overall schedule. Why should I be stuck with that fee when it should be paid for by the travel agency, in addition, the initial travel agent in Iguazu Falls was just terrible. After a couple hours I knew that my wife and I would never be happy with her. She lacked detailed information on the area let alone her English abilities were subpar. In addition, her attitude was poor. I dismissed her and had the concierge’s contact the travel agency, and we were very fortunate to have an excellent replacement with Sergio. We also had other great travel agents with Stephen as well Patricia in Uruguay. But the amount of work that I had to be involved with in selecting what I wanted was greater than I expected to set up a trip when a company is being paid big money to do it.

Great capacity in changing the destination last minute and organizing something different. Jorge and Crisso were just the best guides! Cristian as well in Santiago was absolutely great, along with the guide in San Pedro de Atacama. Juan Carlos in La Paz it's absolutely a NO, forgetting things and not engaging with customers.

My family and I had a wonderful trip to Chile. Gabriela was very accommodating with working with me to plan an itinerary that was varied and fit my family's interests. She was also very prompt with responses to my questions. All of the activities and accommodations were great. We had one issue with a late pick-up at an airport, however, Gabriela was very responsive in helping to contact the driver and assure us he was on his way. The driver had had issues with traffic and was very apologetic. We had no issues on other days with the same driver so I think it was just an unfortunate evening. The guides for all of our activities were fantastic. The days felt well balanced and we also had time to relax. I would definitely plan a trip with Latin Discoveries again!

Dear Veronica, Gabriela, Thomas, Viviana and Vincent ( I believe Ieft no one out !). Thank you all for making my holiday so wonderful. I have had a fantastic time in Argentina and Chile. It has been truely exceptional. Maybe for you your country is sort of normal to you, but I can tell you it is not. It is of exceptional beauty !Today we are flying back to the Netherlands (or Ollanda as I noticed Argetinians are more familiar with). Veronica, thank you so much for putting it all together. All planning steps were perfectly planned and executed. Everything to the last detail was perfectly organized. I can see you needed rest after planning my trip! I suspect you are some sort of a perfectionist.Gabriela, thank you for the last minute arrangement of the car. I realized later that I contacted you in the weekend and that you even replied in the evenings ! Increadible dedication to the job.Thomas, we contacted via whattsapp mainly. We did not have contact much and it is difficult to see from my position what your take was, but thank you and for your interest in film photography.Dear Viviana and Vincent, sorry for mixing you up but you have been quite helpfull with all the practical issues of checking in online and the taxi s. It saved me definitely a lot of time and potential missers while checking in online with Aerolinus Argentina. After almost six weeks away from home and work I am going home with a big smile on my face ! and nothing in my mailbox or whatever issues at work will take that away from me. Argentina has won the worldcup, that joy will last for 4 years. You have shown me the best of Argentina, that will last a lifetime!You can all relax now, I am safely traveling home. No more planning to do for you on my behalf. I wish you all the best wishes for 2023 and lot s of happiness in your lifes.Love Max

The trip was amazing and we were very pleased with Latin Discoveries. The guides were all very knowledgeable and friendly. This trip took a lot of coordination by LD and everything went as planned. Highly recommend.

I would recommend more communication and specifically a voice call to answer questions two weeks prior to departure. A negative was that prior to the trip we asked LD for advice if we needed to fill out the online Bolivian migration form before we departed, it is only in Spanish and were told by LD that it not necessary and it was optional. It wasn't optional. We could not get a visa at the land border at Villazon, so agreed to travel to the Uyuni migration office to apply for it. We needed to wait there for 4 hours while Jorge negotiated a transit visa for us -- Jorge did a terrific job with a bad situation. Your survey asks about guides and drivers, of course, some are better than others which can't be indicated. Jorge and Vladimir in Bolivia were by far my favorites. Jorge is very knowledgeable and does an interesting explanation, has a great sense of humor. A highlight was the picnic meals were a terrific experience in wonderful locations. This part of Bolivia is truly out of this world and a wonderful adventure. BTW in northern Chile, the village of Machuca is closed and has been ever since the pandemic. Also in northern Chile, the Moon Valley tour at 4pm, the hottest part of the day -- did we really have to do that? It was too hot for a forced march across the sand dunes, if I had known what it was like I might have opted out. Itinerary formats: Some parts of the itineraries had redundancies, the content was not consistent across tours or countries. Overall I enjoyed the trip, learned a lot about these countries and the people who live there and their history and got a view of their amazing landscapes. A bonus was that we were traveling during World Cup and it was fun to experience the games with South Americans (and other tourists) since we are from the US where it is not as big of a part of the culture.

We signed up a 3 weeks Peru trip. Due to the political unrest situation, we could only able to complete first week programm. Nonetheless, we had super experience with the arrangements for 1st week in terms of the hotel choices, experience tour guides, seamless airport transfers & etc. We sincerely appreciate Daniel (the tour agent who we liased with) on his responsiveness & care when we stranded in Machu Picchu for 6 days due to unavailability of train service. He always go extra miles to ensure the staff & our safety & comfortability. If we come back to Peru (which we know we will), we will definitely engage Latin Discoveries again! 

Perfect trip from start to finish. Not a single problem during a month of travels.

I had a wonderful time in Chile. I was initially struggling to find local tours in South America because it was difficult to find itineraries that satisfied my needs. I then found Latin Discoveries where their tours had the closest match to my expectations. Gabriela promptly reached out to me after I inquired about their program and patiently listened to what I specifically was looking for in terms of the places and landmarks I would like to visit. In the end, she was able to come up with an itinerary that exactly met my needs. The process was seamless from start to finish. All the drivers and guides in each region promptly greeted us when we arrived, and they were very accommodative and informative throughout each trip. I was able to learn so much about the rich history of Chile as well as the people, culture, and landmarks. In addition, Gabriela made sure to send the boarding passes for each domestic flight the day before to ensure we have all the necessary documents. Thank you so much for the wonderful experience!

In general we were satisfied but we have few remarks to make. Accommodation: From our room in Cassa Lepage we could hardly see if the sky was blue or not. It is a bit sad to travel so far away to have a "wall view". In Iguazu we had a Rio view, we had to bend to see the Rio;) In Salta perfect hotel. In Mendoza well located. In San Juan perfect, In Villa Union not appropriate when you have no car. Loved Palo Santo Hotel on our last day in Buenos Aires, Visits : Would have skipped the Tigre visit, it is not worth a full day trip.The trip to Salinas Grande by mini van was really not confortable, The day out to Iruya was interesting but being driven 108kms on a track on a normal car was killing, we should have had a 4x4. Going to Salta Cafayette Salta and the following day Salta Cachi Salta was really long, we should have done Salta Cafayette, night in Cafayette then Cachi Salta, Special thank you to Ariel our guide. Valle Uco visit was great but the visit to Villavicencio was a non event. Talampaya and Ischigualasto visit the same day is too much. We would have had the time to visit Talampaya before going to La Rioja's airport instead of having no program on that day.

First of all I would like to express my deep gratitude to main organizer of trip Daniel and all guides of the company!!!

The staff was amazing. From having tons of knowledge to being passionate about what they spoke. Very attentive crowd and friendly throughout the whole experience. The trip was very organized and stress free. No bad moments with this agency. Book them because they will make your visit unbelievable!

It was a pleasure working with Daniel / Latin Discoveries, Daniel was very responsive to all our questions and requests, he even solved an issue for us during our trip with short notice, that meant a lot to us. Latin Discoveries also offers very competitive pricing, their quote was one of the lowest we received. We will use Latin Discoveries again in the future.

We had a terrific time in Peru. We contacted Daniel at Latin Discoveries just a few weeks before our set-in-stone vacation time and talked to him about some specific things we were interested in doing while in Peru. A couple of days later, he had whipped up a great itinerary with lovely hotels and amazing guides who made each day a wonderful learning experience. The cost was also very reasonable. The meals arranged through Latin Discoveries were excellent, and they met our dietary requests. As soon as we landed, we were met by a Latin Discoveries person at the airport, and each day went off like clockwork. We really didn't have to do anything other than show up, hike, raft, gaze, explore, eat, enjoy, ask our guides lots of questions about a variety of topics, and listen intently. Any time I had a question about the trip, I texted Daniel, and he answered me promptly. I felt he was reachable should there ever be a problem. I wholeheartedly recommend this company for a vacation in Peru or wherever else they provide travel services.

I would like to take a moment to inform you of the incredible service your agent Daniel has provided for my family. On the last day of our 7 person 15 day adventure to your country, I am sad to leave but absolutely impressed with the ease of travel and attention to every detail Daniel provided for us. We travel extensively in this world and every 2-3 years we select a special country to go as a family. 3 years ago, my family choose Peru. I realize from past experience that a tour operator can make or ruin a trip, so I interviewed several of your competitors. I choose Latin Discoveries the first time we communicated! We had some challenges- two years of Covid related cancellations, 7 family members most coming from different states or countries to connect in Lima. Many, many special requests for specific ideas, foods, different off the "path ideas" and time. 7 people from 7-72 have many different desires! We incurred illness, international flight cancellations and other "normal" travel issues. In EVERY challenge, with incredible detail, my wonderful friend Daniel was available to assist us, extended exceptional service with care and humor and a deep knowledge of all possible solutions. If he did not have an answer, he honestly told us so but very quickly communicated again with an answer, possible solutions or recommendations. In a foreign country and without knowing the language or culture, can you imagine the peace and calm that gave me?  Over the past years, with all my questions and requests, this man has also become what I consider a friend. He even stopped by our hotel when we arrived in Lima to welcome us to your country on behalf of Latin Discoveries! Please know that you should be honored to know how he represents your country and Latin Discoveries! He should be commended for his exemplary customer service. We will return to the countries you represent and thank you for the high quality of service Daniel and your staff did to create this outstanding adventure.

I had one of the most amazing trips in my life. Very well organized, professional guides, beautiful places to see, marvelous food. I definitely recommend Latin Discoveries for anyone who wants to travel in the area. Thank you all.

Daphne was wonderful helping us plan this trip. We had never been to Brazil before and had so many questions and she helped answer all of them. She would always get back to us the same day and was even available for calls. Once I got to Brazil, Morgane was super responsive as she was able to help me with my countless questions. Also checked in on me to make sure I was okay and checked into each hotel with ease. Brazil is simply an amazing place - friendly people, great food, economical and beautiful! I'd recommend Daphne and Morgane to help book your trip there!

This is our second trip with Latin Discoveries. We are planning our next trip already. From the arrival in Peru, with our guide waiting with our name on a sign, til the departure, with our guide walking us through all stages of airport security and check in, our trip was fantastic. The hotels were first class, the drivers were prompt and had an excellent knowledge of the city. The guides were very good and also flexible to adjust to things we wanted that were different from the itinerary. We felt safe and secure every day. Getting us through the airport security was an added bonus. A very good company to deal with from planning to the flight home.

GREAT Professionals that planned and delivered a great family holiday at the last minute and in some very difficult circumstances. Our family spent a few years planning/preparing for a trip to Argentina. At the very last minute that trip was cancelled due to coronavirus restrictions. We decided to go to Chile after finding out that travel was permitted there. I changed our flights and then contacted Latin Discoveries and asked if they could plan a vacation. They proposed a wonderful trip that we immediately accepted! One of the things that is important when it comes to having a travel guide partner is “issue resolution”. I don’t like being on vacation and dealing with issues. Even under the most difficult rapidly changing conditions Latin Discoveries and their partners excelled at this. There were multiple government restrictions that were introduced during our visit and could have had a huge impact on our holiday. Latin Discoveries proactively dealt with all this by rearranging our agenda (activities, hotels, and a flight). All of these changes executed by Latin Discoveries and their partners with no stress on me or our family. They were great about informing us about these regulation issues, but they always had a proposal that effectively dealt with the issue and keeping our vacation wonderful. Our family highly recommends Latin Discoveries, We will certainly be using them in the future.

We are so happy that we booked with Latin Discoveries! Our trip was a 5 star experience and completely exceeded our expectations. Daniel worked with me with to design the perfect trip for our family (kids 8 and 10), to balance time at archeological sites and the Amazon. The trip also accommodated both our budget and timeline. Daniel was so knowledgeable, patient and completely customized our trip to spend just the right amount of time in Lima, Sacred Valley, Machu Picchu, and the Amazon. When we arrived, we were greeted by our guide Joanna and driver Carlos. The tour in Lima was very informative and fun. We learned and saw so much more than we would have on our own or in a big group. The day was effortless because all of the entry tickets and transportation was taken care of, plus, would be dropped off in one location, walk along various sites and just when we thought we’d have to turn around and retrace our steps, our driver would be waiting for us! Very efficient! Once in the Sacred Valley area, our amazing guide Valentin and driver Carli took care of us for several days, which was great! Having a local guide allowed us to learn things we would have never had learned otherwise, which was especially fun for our kids! For example, Valentin showed my kids how to make mini tattoos on their skin using berries from a field! They loved it. We also made a few stops to play a few local games and to interact with kids. He also frequently asked for our camera to take the best family photos!! He knew the best locations and poses. We felt very safe the entire trip. Our guide in Machu Picchu, Hector was extremely (extremely) knowledgeable and respectful of the Inca culture, plus he would casually stop on the climb up to let us catch our breath, without making us feel like we were terribly out of shape! Phew. Unfortunately, our trip was cut short because of the COVID-19 pandemic, and we didn’t make it to Puerto Maldonado/Amazon. That being said, the Latin Discoveries team got us on a chartered flight back to Lima when we didn’t think it was possible and Daniel arranged, to our immensely relief, transportation and accommodation in Lima while we waited to return to our home. While waiting in Lima to get back home, Daniel was extraordinarily supportive and helpful. When it came time to leave Peru, Latin Discoveries even arranged transportation for us to the Embassy, which was simply above and beyond what they had to do at that point. We absolutely loved our trip to Peru! The Peruvian people are kind, sincere and not ‘aggressive’ as is in the case in other tourist destinations. We highly recommend Latin Discoveries and cannot wait to book another trip with them!

Everything is very well arranged. We are surprised that the Titikaka lake boat tours are private boat tours. Next time we wish that you can arrange some local seafood restaurants in Lima.

Friendly staff with experience guide and good hotel - restaurant reservation. They have staff ready to help us all the time with what apps when something are not as plan. Only some miss communication about travel to and from El Calafate, but they can arrange to have all places to visit according to the itinerary.

We were satisfied and everything was great if it was not they put efforts to make it great for us

Our trip to Peru was planned with attention to every detail by Silvio and Susana. They gave recommendations for itinerary as well as allowed for changes to be made while we were there. Our guides felt more like friends and were very knowledgeable with watch destination. The food was amazing, just as we were expecting and accommodations felt more like a retreat. I will be talking about this trip to everyone I know and highly recommending Latin Discoveries! This was really a trip of a lifetime!

Excellent service!! Susana, my travel agent, thanks for arranging such a wonderful trip and for your excellent customer service. All the tour guides were very knowledgeable specially Carla. Will definitely book any tour with Latin Discoveries.

Silvio helped us plan an amazing itinerary which made our trip to Peru an incredible and memorable experience. Our drivers and guides for our private tours were professional, courteous, punctual and friendly and were all so attentive to our needs. We were well taken care off every step of the way.

Silvio from Latin Discoveries was the best advisor. We traveled with children. He listened carefully to our interests and wishes, and he provided the best advices to us. He was always available and he was very flexible. At the end, I felt that we built a really good bond getting to know each other! If you are spending the money to travel anyway, it's worth a little extra to get the best advice, because you end up spending your time more wisely, to see and do what you really want to do.

Latin Discoveries is a responsible company and the response of email or Whatsapp from their tour expertise is quick. Private tour is recommended if the language is a problem for the tour is tailor-made with a private English speaking guide.

I had a wonderful experience in Peru. Services are given professionally and beyond expectation. My travel expert, Silvio, had done a great job making sure that our trip going smoothly with good care and flexibility. Glad we made this trip with Latin Discoveries.

We very much enjoyed our trip thanks to your help in organizing everything! All the tours were amazing and the staff/guides who helped us along the way were exceptional! Everyone was accommodating with our needs especially our schedule. Please extend our appreciation to the staff/guides/drivers as well. Again, thank you very much!  

Among all travel agencies offering trips to South America, we decided to go for Latin Discoveries. We asked them to work on our 3-week honeymoon in December 2017 combining Easter Island and Peru and it was the best honeymoon we could have ever imagined. I think what makes them unique is their local presence and their very good knowledge of each country visited. They always recommended us the best options (tour, hotels, flights) while matching our budget. They even got us 2 tickets for the very famous Inca Trail to Machu Picchu!

We traveled with Latin Discoveries in April 2017 for a three week trip across Peru. We especially appreciated the wide variety of archaeological and historic sites that were proposed. The guide's interesting and precise explanations were very helpful. As our first Latin American discovery was a real delight, six months later, without hesitation, we contacted Latin Discoveries again, for our honeymoon, in Ecuador and to the Galapagos. The comfortable haciendas were very typical. and Andres, our guide, was absolutely fascinating during our trip on mainland Ecuador. The Galapagos cruise was of course the highlight of our honeymoon: the excursions, the ship and the crew were amazing! These were both unforgettable experiences in South America. 

We have just returned from our trip and I want to let you now how satisfied we both were with all portions of the adventure. From the initial meeting at the airport in Cuzco to the final boarding in La Paz, the members of your team were with us. There was never a moment of a late arrival, a missed connection, or any time when we felt that our guides didn't have our interests at heart. It was a great trip and look forward to using you again when our travels take us south.  Thank you  

You did succeed in planning an unforgettable honeymoon for us. All of the services were fantastic and we had an excellent time. We were very satisfied with everything you planned and every service that was scheduled for us. The best memory of our honeymoon would be the hike of the Inca Trail to Machu Picchu. We had an excellent guide and it was definitely the highlight of our trip. We would be very likely to recommend Latin Discoveries to all our colleagues as it was an absolutely excellent experience for us.

It was great to have Latin Discoveries plan our family travel to Peru. The email correspondence was timely and they try to tailor your itinerary to what you need. While in Peru, we felt taken care of by their staff. We were in our own group with private transport and our own tour guide. My kids were 12 and 14 and they fully enjoyed the tour guide's explanation of all the different ruins. Our favorite day was the day at Machu Picchu where we learned so much about the Inca civilization. We had a wonderful time and we would highly recommend Latin Discoveries' service!  

All I can say is, our trip was just about as close to perfect as it could possibly be. All of the arrangements you made for us for hotels and activities were excellent. Johana, our guide in Lima, and Valentin, our guide for Cusco, the Sacred Valley, and Machu Picchu, were both exceptional and amazing – they were both very knowledgeable, helpful, and friendly, and their English is very good. Fabrizio, our guide for Arequipa and Colca Canyon, was also very knowledgeable, helpful, and friendly. The trip was absolutely fabulous – we particularly loved Cusco, the Sacred Valley, and Machu Picchu, but we also thoroughly enjoyed Lima, Arequipa, Colca Canyon, and Hacienda de Ficus – wonderful things to see and great guides to show them to us. And the weather could not have been more perfect – great time to be in Peru, even with the World Bank and IMF there, which I am sure kept you all very busy. And thank you so much for the lovely dinner we had at Calle del Medio – we also had delicious meals at Gastón Acurio’s restaurants in Lima (Tanta in Miraflores) and Arequipa (Chicha). Great food, everywhere we went. And, not to be forgotten, all of our drivers were great, amazing in fact, very skilled – Alberto in Lima at the beginning, Mr. Élard in Arequipa and Colca Canyon, Abel in Cusco and the Sacred Valley (and back to Cusco), and Ubaldo in Lima at the end. Riding with them was quite an adventure, and we trusted them completely. The service provided by Latin Discoveries was beyond excellent, you did an absolutely terrific job putting the whole trip together, and I do wish I could have met you.  

Latin Discoveries was very helpful, as much prior to departure as during our stay in Peru. We were constantly in touch with the team and always got efficient replies within the next hours. Any questions and requests we had were very well managed and in a very professional manner. I remember having to ask about tips in Peru as I wasn’t sure what to give to our city guides, and Latin Discoveries was able to get back really fast in order for me to always feel comfortable during my stay!  We really appreciated that our tours were with native guides, that have excellent knowledge of their culture and city. The drivers were also always friendly, with a big smile, even after many hours driving! I would definitely recommend Latin Discoveries to my friends and family. Everything was very well organized during the whole 3-week tour, and the guides spoke very good English!