CustomerReviews

  • Home
  • Customer Reviews

Nellie

Canada
2026 Rio Carnival Classic Tour
Working with Nathalia was a pleasure. This was our first trip to Brazil and she made it easy and safe for all.
Published on 2025/04/07

Larry

USA
Best of Patagonia Tour
Our trip to Patagonia, on both Chile and Argentina, was surely amazing despite having two boat excursions cancelled due to windy conditions. The costs of the cancelled excursions were promised to be refunded. Our travel agent, Daniela, was responsive and helpful.
Published on 2025/03/28

Lisa

USA
Argentina, Chile, Peru Tour
The parts of the trip that worked, worked well. There was always someone to meet us, guides showed up on time and Latin Discoveries was responsive. However, the communication was lacking in terms of options to add or change any parts of our trip and I believe Latin Discoveries chose the cheapest flights/airlines to make more of a profit at our expense. It would have been nice to have some options, one example, flying from the States we arrived into Santiago approximately 8 am. It would have been nice to be given the options of things to do or the option to go ahead and fly to our first real leg of the trip so that we could be well rested and not have to fly the next day. Instead we went to a hotel in Santiago for the day/night to fly out again the next day. There were no options of things to do in Santiago or in other cities where there were large chunks of “free time”. The trip broke down when we were put on the worst airline, known for travel issues and missed a connecting flight in Buenos Aires. We were not told of the issues until I started texting and asking questions. I understand flight changes etc are out of the control of the travel agencies but it was more than that. Why not fly out earlier in the day so that if a flight is cancelled you have more options? Given how late we finally left (the new airline was 2 hours late taking off) I knew we would miss our connection on the next leg. I asked for a back up plan if there connection was missed. I was told there’s a chance you will make it just ask people to let you by. Really? That’s the advice? There needed to be a plan in place and there wasn’t. We landed, missed the connection, and then had to discuss options with Latin Discoveries for another 1.5 hours. It was such a disaster we opted to cancel the last 4 days of our trip rather than try and do the “make-up” schedule. Latin Discoveries did get a hotel after the missed flight and arranged a transfer to the airport after we decided to just come home. At this point, no refund no flight credits for any portion of the skipped travel. We would have not skipped at the issues been handled differently and better back up plans had been made. In sum, I’m neutral on this trip. Some things were great other were a disaster and can be improved.
Published on 2025/03/18

Chris

Poland
2026 Rio Carnival Classic Tour
Many thanks to Nathalia.
Published on 2025/03/13

Marianne

USA
2026 Rio Carnival Classic Tour
I highly recommend this travel agency for their exceptional customer service and efficiency in planning trips that fit both budget and time constraints. They go the extra mile to find knowledge travel guides and transportation companies while personalizing each experience based on customer interests. Whether you’re looking for a relaxing getaway or an adventure-packed itinerary, they make the entire process seamless and stress-free.
Published on 2025/03/08

Save
Cookies user preferences
We use cookies to ensure you to get the best experience on our website. If you decline the use of cookies, this website may not function as expected.
Accept all
Decline all
Marketing
Set of techniques which have for object the commercial strategy and in particular the market study.
Active Campaign
Accept
Decline
Google
Accept
Decline
Facebook
Accept
Decline
Analytics
Tools used to analyze the data to measure the effectiveness of a website and to understand how it works.
Google Analytics
Accept
Decline
Travel Updates
Active campaign
Accept
Decline
Functional
Tools used to give you more features when navigating on the website, this can include social sharing.
AddThis
Accept
Decline